Get in Touch With Us

Got a question about something you read on hesar.net, spotted a bonus figure that's changed, or just want to tell us we missed a site worth covering? This page is for that. Below is how to reach us, what we can actually help with, and what we can't.

The Best Way to Reach Us

Email is the most reliable route. Send your message to [email protected] and a real person on our team will read it — we don't run this inbox on autopilot. If you can, mention which page or offer you're writing about (for example, a specific site from our list of games like Go Go Gold) so we can look into it without going back and forth over details.

We aim to reply within a couple of working days. Some weeks are busier than others, especially when several sweepstakes sites update their bonus terms or state availability at once, so thanks in advance for a little patience.

What We Can Help With

• Corrections and updates — Bonus amounts, excluded-state lists, and redemption terms at sweepstakes casinos change often. If you've noticed something on our site that no longer matches what a site actually offers, please tell us. We'd rather fix it than leave stale information up.
• General questions about how sweeps casinos work — If the difference between Gold Coins and Sweeps Coins, or how No Purchase Necessary entry actually works, isn't clear from our content, ask us directly and we'll point you to the right explanation.
• Site suggestions — If you think there's a sweepstakes casino similar to Go Go Gold that deserves a look, let us know which one and why.
• Feedback on our reviews — Whether you had a good or frustrating experience with a site we've written about, we want to hear it. Reader feedback shapes how honestly we can describe these platforms going forward.
• Partnership or editorial enquiries — If you work with a sweepstakes casino operator and want to discuss coverage, introduce yourself and explain what you have in mind. Any commercial relationship we enter into is disclosed on the relevant pages, not hidden in fine print.

What We Can't Help With

We're an independent review and comparison site, not a casino operator, payment processor, or customer support desk for any of the brands we cover. That means we can't:

• Access, close, or verify your account on any sweepstakes casino site
• Speed up, guarantee, or override a redemption or KYC decision made by an operator
• Issue refunds for Gold Coin purchases — those go through the site you bought them from
• Confirm your state's current eligibility on the spot for every listed brand — always check the operator's own terms before signing up, since excluded-state lists change

For any of the above, contact the sweepstakes casino directly through its own support channel. If your question relates to account access, billing, or a technical issue with the app or site you're using to read this, look for a "Contact" or "Support" link on that platform — that's the fastest way to get it resolved.

If You Need Support Beyond Gameplay

If gaming — sweepstakes or otherwise — has stopped feeling like entertainment, please reach out for help. The National Problem Gambling Helpline, 1-800-GAMBLER, is free, confidential, and available across the US. Most of the sites we review also offer their own tools, like purchase limits, session reminders, cooling-off periods, and self-exclusion, usually found in account settings. All sweepstakes casino play on this site's recommendations is intended for adults aged 18 and over, or 21 and over where a specific operator requires it.

How We Handle What You Tell Us

We read every message that comes in. We won't share your email with the casino brands we review, and we don't use contact form or email submissions for anything beyond answering you and, where relevant, improving our content. If your message points to something we got wrong, we'd rather know quietly and fix it than have it sit uncorrected on a page a future reader relies on — including anyone comparing options on our Best Non GamStop Casinos guide.

Before You Write In

A few things are worth checking first, since they answer most of what people email us about:

1. Bonus terms, minimum redemption amounts, and payout speeds are set by the individual sweepstakes casino, not by us — the operator's own terms and conditions page always has the current figures.
2. State availability shifts as regulations change, so an exclusion list that was accurate last month might not be today. Confirm directly with the site before signing up.
3. No purchase is ever required to play, enter, or redeem prizes at a legitimate sweepstakes casino. If a site implies otherwise, that's worth reporting to us.

Beyond that, there's no wrong reason to write in. Whether it's a quick correction, a bigger question, or feedback on how we cover these sites, we'd genuinely like to hear it.